Author Anne Kreamer speaks to the crowd of about 120 area residents on May 4 at Catherine Cummings Theater. Kreamer’s latest book, “It’s Always Personal: Emotion in the New Workplace,” discusses different approaches to conflict in the workplace.
continued Later on, Kreamer addressed ways to improve workplace relations. She said an overwhelming majority of people want to work with others who are comfortable showing their emotions in the workplace, but are careful not to exaggerate or overuse them.
Kreamer also talked about the four types of people found in the average office.
First, she said, are the “Spouters,” who wear their emotions on their sleeves and are the most anxious type of person. “Accepters” are usually procrastinators and often feel unappreciated. “Believers” tend to be happy and listen to others more than they speak, while “Solvers” work best under stress and tend to be rigid.
Kreamer received several chuckles from the audience after calling herself a “spolver,” saying she doesn’t quite fit one category.
So, what exactly is it that people want out of their work environment? According to Kreamer, the answer is simply a place that feels good and promotes honesty and acceptance.
“88 percent of all people want compassion; they want empathy in the workplace,” Kreamer said. “They want people to be honest and authentic in their emotions and not be superheroes or pretend that things are always perfect. They’re not.”
Nearing the end of her presentation, she asked the group to look at their own personalities and find out what their ideal workplace would be like.
“Know you actually have the power to try and influence what your organizational character is like,” Kreamer said. “Studies have shown that one person, one single person, can change the dynamic of an entire company, so dare to dream.”
At a reception following her talk, Kreamer signed copies of her book while sharing conversations with those attending.
The Cazenovia Forum will return in the fall with James Steinberg, Dean of the Maxwell School of Public Administration at Syracuse University and former U.S. Deputy Secretary of State under President Obama.
Steinberg’s speech is scheduled for Friday, Sept. 28.
Gino Geruntino is a recent graduate of Utica College and aspiring journalist. He can be reached through the editor at email@example.com.