COLUMN: Passports generate most income for town

— As an independently elected official, I want to remind everyone that I only answer to the residents of the Town of Lysander. With that said, I am committed and dedicated to provide all of you with the best customer service and convenience, as well as keeping spending at a minimum.

I recently applied for two scholarships for training. I was fortunate enough to be awarded $500 for the 2012 New York State Town Clerk’s conference and $400 for the 2012 Municipal Clerk’s Conference at Cornell University. Although not mandatory, these courses afford me the education I need to keep abreast of new laws, ideas and procedures to continue to provide excellent service to all of you.

I’m pleased to announce my office has processed a record number of passport applications so far this year. Of all the services the town clerk’s office provides, the fees for our passport applications and photos generate the most income for the town. I was instrumental in implementing a “one stop shopping” experience combined with no need to schedule an appointment, the convenience of paying with credit cards, extending my office hours on Mondays until 6 p.m., as well as offering the opportunity for anyone to make an appointment if these hours are not convenient.

It is my privilege to serve as your town clerk and I am proud to provide you with fast, friendly service. Please feel free to contact me as I always welcome any new ideas and suggestions that would make it more convenient for you when you visit the town clerk’s office.

Lisa Dell is the town clerk for Lysander.

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