Audi also credits her staff for the top-notch service that is associated with Stickley. “The people who work at Stickley make the difference,” she said.
Besides the many craftsmen and other employees, the company employs interior designers who will not only help clients select products in the showroom, but will also make house calls. “They will help customers pick out what is right for them and help them with the layout of their rooms,” Audi said. “They are very talented and have transformed many homes for people.”
The company is very much in the family. Audi’s three children, Carolyn Audi Fischi, Andrea Audi and Edward Audi, who is the company’s executive vice president and president of its international division, are all partners in the business. And the fact that it is family-owned works to the benefit of both its employees and customers.
“We tend to think long-term,” Audi said. “Throughout the years we have attracted the most talented employees and we have the most loyal customer base and dedicated dealers.”
The Stickley name has been synonymous with success, and the future looks bright, with expansion and innovation always on the horizon.
“This past year we opened a 36,000 square feet showroom in Charlotte, N.C., on Labor Day,” Audi said. “It is a great building that had been a furniture showroom previously.” The new location, Stickley’s second in Charlotte, will show both Stickley as well as other lines of furniture, similar to what is housed at the Towne Center location in Fayetteville.
But Stickley is certainly not done expanding, with a new, 22,000-square-foot showroom in Paramus, N.J. projected to open in Labor Day of this year. And Stickley is also intent on improving what it already owns, evidenced by a $700,000 upgrade to its Albany showroom which is slated for a grand-reopening this spring.