Many women dread having a mammogram. For some, it’s the anticipation of any discomfort during the exam. For others, it’s the fear of what the procedure may reveal.
Dedicated breast health navigators
To lessen the apprehension of having routine mammograms and other diagnostic imaging or procedures, the Crouse Breast Health Center now offers women the services of three dedicated breast health navigators: Margaret Bottino, RN; Mary Butler, RN; and Laura Rose, RN.
These navigators wear many hats, but have one primary focus: to provide the best in patient care. They come with special credentials — and years of practice at Crouse and in the area of breast health. While they’ve provided navigation services for many years, the three have completed the certification process to each become a breast imaging navigator, breast cancer navigator and clinical breast examiner.
Comfort and support are standard
When visiting the Crouse Breast Health Center, patients get much more than a mammogram. The navigators promote breast health by providing free clinical breast exams and showing women how to do self-breast exams. They also provide clinical assistance during various procedures in the center, as well as individualized comfort and support. What’s more, they serve as a liaison between patients and other departments within the hospital that may be involved with a woman’s breast care and treatment, such as surgical and oncology services. Crouse’s navigators also go beyond serving the clinical needs of their patients. They provide dedicated, individualized comfort, compassion and emotional support to those having regularly scheduled mammograms and those requiring additional testing.
“Our team combines outstanding clinical care with empathy and compassion,” says Mammography Supervisor Kim Kiefl. “Our navigators wear many hats, but have one primary focus: to provide the best in patient care.”
Visit crouse.org/breast-health to watch “Preparing for Your Mammogram” video with Mammography Supervisor Kim Kiefl.