Baldwinsville Research & Marketing Strategies, Inc. (RMS), a full service market research firm, recently expanded its call center, which offers inbound and outbound communication services to companies seeking to outsource various department functions, especially those which traditionally require extensive staffing and intensive management.
“We offer multiple businesses inbound calling services, reducing the amount of downtime and productivity loss an individual business would typically see when utilizing their own internal resources,” said Lauren Krell, manager of RMS QualiSight, the firm’s onsite call center and focus group facility.
On Thursday, Sept. 15, the firm invites the public to an open house, which will highlight the recent expansion. In addition to offering expanded calling services, RMS has also expanded in size, increasing square footage from 2,000 square feet to 3,100 square feet and making extensive improvements to the RMS office setting. The expansion includes 16 call center stations, each providing both outbound and inbound services; a private and spacious viewing area with kitchenette and dual access points for focus group clients; and a spacious, separate lounge with reserved entry and easy access to the existing focus group room for participants.
RMS doors will open from 5:30 to 7:30 p.m. at 15 East Genesee St., Suite 210 in Village Commons, Baldwinsville. Come enjoy a tour of the expanded facility while enjoying some light refreshments in a social atmosphere. To RSVP, call Krell at 635-9802 or email LaurenK@RMSresults.com.
New Service for Clients
Inbound calling represents a unique opportunity for the firm. Under this arrangement, individuals call a published phone number that rings into the RMS QualiSight facility, yet to the caller, the operator introduces himself/herself as a representative from the client company. The reception function is seamlessly transferred to RMS QualiSight - feeling “completely transparent” to the caller. This allows the client company to reduce its costs and provide “live person” customer service to its customers and prospects.
RMS understands that each business has unique wants and needs in terms of call center services and works hard to make sure both inbound and outbound calling solutions have unparalleled flexibility.
“We have a dedicated staff and advanced technology on hand to custom-tailor services to each client’s needs,” Krell said.
For more information about existing and expanded services at RMS QualiSight, contact Krell.
Erin Wisneski is the communications coordinator for Research & Marketing Strategies, Inc.