Movers and shakers: B'ville firm adds to staff

Research & Marketing Strategies (RMS) in Baldwinsville recently added Susan Maxsween to the staff as the RMS Healthcare Transformation Manager.

In her role, Maxsween works with primary care physician groups helping them to prepare for National Committee for Quality Assurance (NCQA) Physician Practice Connection Patient Centered Medical Home accreditation. Several of RMS' clients, including: Cayuga Area Physician Alliance (CAPA) and Jackson Physician's Alliance (JPA) expect to submit applications within 2010. Maxsween will work with both physicians and benefit administrators to help them ensure that quality improvement processes are in place to help optimize patient care.

Maxsween joined RMS in the spring of 2010. She has a Masters Degree in Health Services Management with experience in strategic planning, quality process improvement and regulatory oversight. Prior to joining RMS, Maxsween was the Administrative Director with the College of Medicine with SUNY Upstate Medical Center. She has direct experience working with NCQA officials and achieving accreditation goals.

Maxsween resides in Onondaga Hill with her husband and family.

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